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Services Overview
At Fastech, we understand that your success is tied to mobility - and that mobility requires a unique level of field support. With knowledge of all the latest mobile devices and how to achieve optimal performance in the field, Fastech is the leading choice for all of your field force support needs. Our expertise goes well beyond that of fixed-location enterprise systems. With Fastech, you get the professional level of support services you would expect from an industry leader.
The following service offerings demonstrate how our dedicated support staff can assist you day or night:
Our On Demand Center, is a fully equipped hosting facility that services some of the largest global organizations. The Center is completely secure, environmentally controlled, and fully redundant. It is staffed 24 hours a day, 365 days a year to ensure that all of our clients’ critical daily processes run smoothly and efficiently.
Our senior level staff guarantees the availability of all data and servers. Daily procedures include complete monitoring of logs, corporate Anti-Virus maintenance, software updates and patches. Backups of all systems are performed daily and stored off-site. Fastech also offers email administration services with queue monitoring and maintenance on a defined schedule.
In addition to Systems Administration, Fastech offers LAN/WAN design to optimize the performance and security of your servers. We offer managed services for switches, routers, firewalls and VPN concentrators for added protection and usability.
Fastech also provides on-site database administration services. Clients receive an initial assessment of their environment along with recommendations to improve the overall efficiency of the database. Ongoing database monitoring and reporting ensures optimal performance beyond the initial assessment.
To ensure that the systems and services we provide most effectively meet your needs, an industry knowledgeable project manager and implementation/support team are assigned to every customer from the outset. The same project manager will maintain an ongoing relationship with you so that, as your business evolves, Fastech can proactively keep your technology requirements on track.
At Fastech, we are dedicated to complete customer satisfaction. Our customer support staff is thoroughly trained on each client's application so that calls can be answered quickly and problems resolved efficiently. Our comprehensive call tracking and reporting system consistently monitors activity and identifies trends. At Fastech, not only do we support our own solutions, but we can also support all internal systems for those clients that may not have the resources or staff to do so.
Field HardwareIn addition to network and software support, Fastech also provides a variety of services to support our clients' hardware needs, including: asset management, purchasing, management of warranty returns, out-of-warranty repairs and prompt replacement of lost or damaged hardware. Our dedicated hardware services staff maintains an extensive spare pool of equipment and provides a 24-hour turnaround on most replacements. Fastech also offers assistance in creating and maintaining corporate and field-sales force images so that replacement hardware can be shipped pre-loaded, minimizing down time for the end user.
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